A capable VPN sold on heavily discounted multi-year deals that renew at a much higher rate. Law firms have taken the company to court over exactly that.
This entry is written from the 3 sources listed at the bottom of the page. The numbers are our editorial estimates drawn from that material, not measurements, and no statistical sample sits behind them.
The pattern in the sources is regret. Only 46% of owners say they would buy it again, and satisfaction falls from 8.1 to 5.9 out of 10 by the two-year mark.
Nothing changes about the service. The cliff arrives with the renewal invoice, which is a different product experience entirely.
Renewal pricing is the defining complaint. Multiple legal actions over auto-renewal practices. Owners describe being blindsided at billing time.
Worth it for: People who will diarise the renewal date; Travellers needing reliable region switching; Anyone buying only the discounted first term. Think twice if: You let subscriptions auto-renew unwatched; You object to introductory pricing tactics; Occasional VPN use would do.
Our reading of how sentiment moves across an ownership period, drawn from the sources below. It is an editorial estimate, not tracked longitudinal data.
| At purchase | 7.7 / 10 |
|---|---|
| First week | 8.1 / 10 |
| One month | 7.2 / 10 |
| Six months | 6.3 / 10 |
| One year | 6.0 / 10 |
| Two years or more | 5.9 / 10 |
Owner reviews move this score. The researched figure stays visible next to it, so you can always see what the sources said before anyone voted.
Leave a review on the live pageEvery complaint and every piece of praise above traces back to these. The summaries are ours; nothing is quoted, and no link, quote or username anywhere on this site is invented.
Coverage of repeated legal action over renewal practices.
Reports the class action over pricing practices.
Technical review of the service itself.