Jawbone's screenless $180 fitness band from 2015, tracking steps, sleep stages and resting heart rate through the UP app. Jawbone stopped answering customers and went into liquidation in 2017, and a 2018 outage of the UP app service left the trackers effectively useless, with Which? pointing recent buyers to retailers for refunds.
This entry is written from the 5 sources listed at the bottom of the page. The numbers are our editorial estimates drawn from that material, not measurements, and no statistical sample sits behind them.
The pattern in the sources is regret. Only 10% of owners say they would buy it again, and satisfaction falls from 6.5 to 0.5 out of 10 by the two-year mark.
Reviewers and owners reported the clasp popping open repeatedly and, in one case, sleep tracking failing within eight days with support slow to fix it. Longer term it got worse: Jawbone stopped answering customers before liquidating in 2017, and the 2018 app outage left the bands effectively useless.
Customer support went silent as Jawbone headed into liquidation. UP app outage in 2018 left trackers effectively useless.
It is a real product that works, but its launch reception (70 out of 100 for hype) ran well ahead of how owners feel about it later. Customer support went silent as Jawbone headed into liquidation. That gap is what the regret score measures.
Worth it for: No one today — the app service is gone; Former owners curious about old data. Think twice if: Anyone buying a fitness tracker now; Heart-rate training users; Swimmers.
Our reading of how sentiment moves across an ownership period, drawn from the sources below. It is an editorial estimate, not tracked longitudinal data.
| At purchase | 6.5 / 10 |
|---|---|
| First week | 5.0 / 10 |
| One month | 4.0 / 10 |
| Six months | 3.0 / 10 |
| One year | 1.5 / 10 |
| Two years or more | 0.5 / 10 |
Owner reviews move this score. The researched figure stays visible next to it, so you can always see what the sources said before anyone voted.
Leave a review on the live pageEvery complaint and every piece of praise above traces back to these. The summaries are ours; nothing is quoted, and no link, quote or username anywhere on this site is invented.
At $180, praises the looks, comfort, sleep stages and six-day battery but slams the resting-only heart rate, a clasp that came undone about ten times, and unreliable syncing; advises against buying.
Likes the slim buckle, app insights, sleep tracking and week-long battery, but the band fell off six or seven times in two weeks, waterproofing was dropped and $180 is steep.
An owner whose three earlier UP bands each lasted about seven months found his UP3 stopped recording sleep after eight days, with support going quiet after a reset failed.
As Jawbone liquidated, its support line appeared disconnected, emails and calls went unanswered, and the BBB gave it an F with 521 complaints.
July 2018: retailers pulled trackers after Which? found no warranty cover and an UP app outage of over four weeks that made them effectively useless; Which? set out retailer refund rights.