Excellent earbuds from a company that announced it was leaving the consumer headphone business a day after launching new models. The hardware is good; the future of the app and firmware is not.
This entry is written from the 4 sources listed at the bottom of the page. The numbers are our editorial estimates drawn from that material, not measurements, and no statistical sample sits behind them.
The pattern in the sources is regret. Only 46% of owners say they would buy it again, and satisfaction falls from 8.5 to 6.2 out of 10 by the two-year mark.
Nothing is wrong with the earbuds. What changed is that the company making them decided to stop, and an app-dependent product is only as durable as its developer.
Earbuds depend on an app and firmware from a company leaving the category. Replacement buds and cases become hard to find. Any future phone or OS change may not be accommodated.
Worth it for: Bargain hunters who accept no future support; People who want call quality above all; Short expected ownership. Think twice if: You want multi-year app and firmware support; You rely on a manufacturer app for core features; You plan to keep them until they die.
Our reading of how sentiment moves across an ownership period, drawn from the sources below. It is an editorial estimate, not tracked longitudinal data.
| At purchase | 8.4 / 10 |
|---|---|
| First week | 8.5 / 10 |
| One month | 7.0 / 10 |
| Six months | 6.5 / 10 |
| One year | 6.3 / 10 |
| Two years or more | 6.2 / 10 |
Owner reviews move this score. The researched figure stays visible next to it, so you can always see what the sources said before anyone voted.
Leave a review on the live pageEvery complaint and every piece of praise above traces back to these. The summaries are ours; nothing is quoted, and no link, quote or username anywhere on this site is invented.
Reporting on the exit announcement and its timing.
Coverage of the discontinuation of the Elite line.
Reporting on what the exit means for existing owners.
Analysis of the market impact of the exit.